FAQ - Frequently Asked Questions
1. What kind of natural stones do you use in your jewelry?
We mainly use natural stones, such as agate, hematite, turquoise, amethyst and many other precious or semi-precious stones, set in high-quality stainless steel jewelry.
2. Is the stainless steel you use hypoallergenic?
Yes, the stainless steel used in our jewelry is hypoallergenic and resistant to oxidation, they are also suitable for those with sensitive skin.
3. Are your jewels made in Italy?
Yes, all our jewelry is proudly made in Italy, in the Marche region.
4. Can I customize a piece of jewelry?
Yes, we offer jewelry customization services. Write us on Whatsapp or call us at 328 134 5777 to find out how.
5. How can I measure for a bracelet or necklace?
Click this link to access our guide: https://www.roohjewelry.com/pages/size-guide.
Call or text us at 328 134 5777 for personalized assistance.
6. What payment methods do you accept?
We accept all payment methods: credit cards, bank transfer, PayPal, Klarna and also cash on delivery.
7. Do you offer international shipping?
We ship our jewelry all over Europe with tracked shipping. Write to us at 3281345777 for more info.
8. What is your return policy?
We have a flexible return policy within 15 days of purchase. For more details, please see our return policy page here: https://www.roohjewelry.com/policies/refund-policy
9. Are your jewelry guaranteed?
Yes, we guarantee the quality of our jewelry and offer a limited warranty that covers manufacturing defects.
10. Do you have a loyalty program or discounts for repeat customers?
Yes, we have a loyalty program and offer special discounts to our regular customers. Sign up to our newsletter to stay up to date on exclusive offers and promotions.